Gleephoria has always been honest about our products and presents them as closely as possible to what is shown. Sometimes, accidents happen, and although we rigorously test our products and check their quality before selling them to their respective buyer, it is still possible for them to get damaged while shipping them to you. In such cases, we accept all liability, try our best to solve the problem, and make it as fast and hassle-free as possible.

We only accept returns or refunds where the product supplied is in a damaged condition. If you received a damaged item, please get in touch with us immediately within 48 hours after receiving the package. However, we will not be able to accept requests after this time.

To make this easier, we suggest you create an unboxing video whenever you open a package. This means we can see what product you’ve got, making the refund process faster. If you cannot shoot a video, it’s not a problem. We will still gladly consider your request and help you solve the problem. In most cases, though, you can get a full refund if you’ve shot the unboxing video.

On occasion, we request that you return the product. If so, please return it as it should be with its tags and packaging and in such condition that it is unused. After reaching out for the returned product and confirming that it was well received without much damage or was received in bad condition as per the consumer’s complaint, we shall decide whether to replace the product or issue a refund.

To initiate the return or refund process, please write to info@gleephoria.in or call/WhatsApp at 8920820210. Once you confirm an issue and approve your return request, we shall explain how to proceed. Please note that items returned to us without prior approval will not be accepted.